Technical support
As a Value Added Distributor specialising in cybersecurity and cyber intelligence solutions, Ingecom stands out for the technical service it offers at all levels to integrators, given that we do not sell directly to the end customer.
Depending on the needs of partners and their customers, Ingecom’s Technical Department provides a complete range of services ranging from Pre-Sales Support, which begins with initial advice on the development of any cybersecurity project, to the After-Sales Support phase of the project, accompanying the integrator at all times if required.
Our Technical department is made up of a team of pre-sales engineers specialized in IT security and cybersecurity who are continuously trained and certified in our solutions to offer an updated service.
TECHNICAL SUPPORT THROUGHOUT THE PROJECT DEVELOPMENT LIFECYCLE
PRE-SALES SUPPORT
One of the most important parts in the project cycle is that the client facing a project can really verify that the solution or solutions meet all their expectations and really meet their needs. We offer you advice in the pre-sales phase when deciding on the best solution for your needs. Our technicians, experts in cybersecurity, are at your side in this decisive phase in the execution of a project such as choosing the optimal solution or solutions. We attend to your needs and indicate the most appropriate methodology to adopt the technology you require. For this, the best way is to perform a PoV (Proof Of Value) demonstrating that the solution really fits your needs by testing it in your business environment.
AFTER-SALES SUPPORT
The after-sales support service, which revolves around the deployment of the solution, is tailored to the customer, so that we can offer 8×5 support. In addition, Ingecom’s technical team adapts to the partner’s demand, carrying out face-to-face or remote management, according to the requirements and response times set. All this in order to resolve basic and also extraordinary incidents that may arise.
Depending on the needs of partners and their customers, Ingecom’s Technical Department provides a complete range of services ranging from initial advice to the development of any cybersecurity project, including the post-sales stage of the project, accompanying the integrator and the customer at all times if they so request.
Once the solution to be implemented has been selected, integrators can count on Ingecom’s support to proceed to the next stage, which includes the installation, configuration and deployment of the solution. The extensive experience of our team of specialists allows us to reduce the execution times of the deployment of the solution.
CONTINUOUS TRAINING
A very important part in the world of cybersecurity is the training of the different solutions. As is well known, manufacturers are constantly evolving and improving their products to adapt to the needs of the market.
Ingecom’s Technical Department carries out Certification and Preparation for Certification courses on a regular basis, both for the certification of Partners and for updating and updating the different solutions.
It also offers tailor-made courses, offering in addition to the Certification, training adjusted to the deployments carried out.